There are many possible causes of poor video playback. HD and higher quality videos require a faster than average internet connection and computer processor. If you have a slow connection, are using public or shared Wi-Fi, a cellular data connection, or older computer, you may experience problems. If you are experiencing poor playback you may try one of the following possible solutions:

1) Unplug or turn off other devices using Wi-Fi or system resources and disable or turn off other open computer programs and apps, automatic data backup processes, virus protection and ad blockers that may interfere with HD video playback.

2) Stop any other active downloads of system updates or files you may be downloading in the background.

3) Try restarting your computer or device.

4) Try a different device, if one is available to help you identify whether the problem is your device or your internet connection. 5) Try closing other browser windows or tabs you have opened.

6) Try a different browser and see if that helps. We recommend the latest versions of browsers Google Chrome, Firefox

While watching a movie, on the bottom of the video player you'll see a black button that says "Download". Click it and you'll see a video format show up above the button. Right click the video format and select "Save as" or "Save link as" and choose the location of where you want to save the file.

If you have discovered a bug or technical glitch with the site, please email cs@elxcomplete.com and you can report technical or site use problems so we can fix them and improve the site for you. You can also use the Report Problem link on the video page and we will receive that directly in the admin area for us to look into ASAP.

Make sure you are using the correct username and password combination to log in. Make sure you use your username to login and not your email address. Check the sign up/purchase confirmation email you received after signing up if you don't remember your username. If you can’t find the email, try checking your email account's spam folder. Your username may also be temporarily locked out if your password was shared or compromised or too many login attempts were made from different locations or IP addresses within a certain timeframe. You can always email my webmaster support guy at support@darkreachcash.com and he will get the information you need ASAP!

In order to retrieve your password please use the following link: https://join.evolvedfights.elxcomplete.com/signup/password.php?siteid=22

If you do not know your username, please email us support@evolvedfights.com with the email you use when signing up.

We provide discreet billing for our customers. This means the description of transactions will not show the name of the site you purchased from. Your charges will show up as SEGPAY.COM*Andomark or Epoch.com and/or DARKREACH. When you signed up, you were sent a welcome email with your signup details and/or purchase information. To lookup a transaction please visit our authorized sales agents SEGPay or Epoch.

To cancel your membership please visit our authorized sales agent SEGPay by clicking here and lookup your transaction. Once your purchase is located, click the cancel icon. You will receive on-page confirmation as well as an email confirming that your account has been cancelled. You may also call SEGPay toll-free if you prefer to speak to a live customer service agent for assistance. Phone numbers are listed at SEGPay.com.
Epoch members please visit Epoch.com and enter your information to cancel or call them, numbers listed on their Contact Us page.

You can always email and we can cancel your account for you. Email us at support@darkreachcash.com

Upon successful cancellation of your account, you will receive a confirmation email at the email address you used during signup. If you did not receive the confirmation email or don’t have access to the email address on file, you may visit our authorized sales agents SEGPay or Epoch and lookup your transaction. You will see whether it shows a status of active or cancelled/expired. You may also email us directly and we can look this up for you quickly, support@darkreachcash.com

Monthly memberships are charged once when you first sign up and again every 30 days thereafter until cancelled.

Three month memberships are charged once when you first sign up and again every 90 days thereafter until cancelled.

Recurring annual/yearly memberships are charged once when you first sign up and again every 365 days thereafter until cancelled.

For customer support please email us at support@darkreachcash.com and we can answer any of your questions or help with membership issues and cancellations.